Privacy Policy

Open Range Septic Services LLC (“Open Range,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you contact us, request service, or use our website, and how that information is used.

Information we collect

When you call, email, or submit a booking request, we may collect:

• Your name and the property contact name, if different.
• Service address, including any access notes you provide.
• Phone number and email address.
• Details about the job: tank size, last pump date, symptoms (backups, odors, slow drains), and any access work needed.
• Payment information collected at the time of service. Card details are processed by our payment provider and are not stored on our servers.

Our website may also collect basic technical information automatically, such as IP address, browser type, pages visited, and referring URL. This is used for security and to understand how the site is performing.

How we use your information

• To schedule, route, and complete septic services you have requested.
• To contact you about your appointment, quote, or follow-up service.
• To send invoices, receipts, and payment reminders.
• To keep records of work performed at your property for future maintenance.
• To improve our website and services.
• To comply with legal, tax, and regulatory obligations.

How information is shared

We do not sell your personal information. We share it only with:

• Service tools we use to run the business, such as our field service management software (Jobber), payment processors, email providers, and website hosting. These providers only receive the information needed to perform their function and are bound by their own privacy and security obligations.
• Legal authorities, when required by law, subpoena, or to protect our rights, property, or safety.
• A successor business, if Open Range is ever sold or merged. You will be notified before your information is transferred.

Cookies and analytics

Our website uses minimal cookies and may use privacy-respecting analytics to understand traffic patterns. You can disable cookies in your browser at any time without losing access to the site.

How long we keep information

We keep customer service records as long as necessary to support ongoing service relationships and to meet tax, accounting, and legal requirements in Idaho. Booking inquiries that do not become customers are typically retained for up to 24 months and then removed.

Your choices

• You can ask us what information we hold about you.
• You can ask us to correct anything that is wrong.
• You can ask us to delete your information, subject to records we are required to keep by law (for example, paid invoices for tax purposes).
• You can opt out of marketing or follow-up reminders at any time by replying to the message or calling us.

Children's privacy

Our services and website are intended for adults arranging service for a property. We do not knowingly collect information from children under 13.

Security

We use reasonable physical, technical, and administrative safeguards to protect the information we hold. No system is perfectly secure, but we work to limit access to your information to the people who need it to do their jobs.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes will be posted on this page.

Contact us

Questions about this policy or your information? Reach out anytime:

• Phone: 208-821-4856
• Email: openrangeseptic@gmail.com
• Open Range Septic Services LLC, Eastern Idaho